Marketing Smile
Posts tagged consumer behavior
The power of online word-of-mouth
Dec 3rd
Simona, I agree with you that today there are many cases of digital marketing failure.
I think the real problem is that companies are not always aware of the power of online word-of mouth. Consumers today have the possibility to convey and share their opinion with other people about products or services they have bought online. They can voice their satisfaction or dissatisfaction regarding a specific brand or company, undermining the confidence of these companies to exert full control over their consumers. If the majority of consumers convey negative experiences with a specific company that sell its products online it will lose its credibility on the web and its digital marketing effort will no longer be profitable. Read the rest of this entry »
Social Networks are changing consumer behavior.
Dec 1st
Nowadays in each moments and everywhere, we go online and in few seconds we find whatever you want and we need. Each online consumers is comfortable with search engines and they use it to search a lot of various information.
Most of us use Internet, for example, to find information about flights and for booking online tickets. Travelers use search engines to purchase travel arrangements, 82% of online consumers buy airline tickets and 67% book overnight accommodations ( source: travel industry association of America). Read the rest of this entry »
Equipped to meet digital consumer needs.
Nov 30th
In the last years we have seeing that consumer behaviors are change: people buy not only offline products but with more certainty, they buy online products. Because they do this, it’s important that companies meet their needs and create trust and commitment with these digital consumers.
But my question is: all the companies are equipped to meet the digital consumer needs?!
Recently, IBM Global Business Services’ Media and entertainment and IBM Institute for Business Value developed a global study. Read the rest of this entry »